Shipping policy

Shipping Policy

At Sewari, we aim to process and dispatch orders promptly and ensure that your products are packed securely for delivery.

Shipping Coverage

We currently ship orders within India.

Delivery availability may depend on courier serviceability for the destination PIN code.

Order Processing and Dispatch

Orders are generally processed and dispatched within 24–48 hours after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during unusually high-volume periods may require additional processing time.

Once your order has been dispatched, you will receive shipment and tracking information through the contact details provided at checkout, where available.

Estimated Delivery Time

Most orders are expected to be delivered within approximately 5–7 days from the date of order confirmation.

Delivery times are estimates and may vary depending on:

delivery location;
courier serviceability;
weather conditions;
public holidays;
local disruptions;
operational delays; or
circumstances outside Sewari’s reasonable control.

Remote or less easily serviceable locations may take longer.

Shipping Charges

Our standard shipping structure is:

Orders below ₹999: ₹100 shipping charge
Orders of ₹999 or more: Free standard shipping

The applicable shipping charge, if any, will be shown during checkout before payment.

Promotional campaigns may occasionally offer different shipping benefits. Where applicable, the terms of the specific promotion will prevail.

Order Tracking

Where tracking is available, customers will receive a tracking link or shipment details after dispatch.

Tracking information may take some time to update after the courier has received the shipment.

If your tracking information has not updated for an extended period, please contact us with your order number.

Incorrect or Incomplete Delivery Address

Customers are responsible for providing a complete and accurate shipping address, PIN code, and contact number while placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, repeated failed delivery attempts, or inability to contact the customer, the shipment may be returned to us.

Where re-dispatch is requested in such circumstances, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your delivery information. Address changes may not be possible once an order has been fulfilled or dispatched.

Delivery Attempts

Our courier partners may make one or more delivery attempts depending on their service policies.

Customers should ensure that the phone number entered during checkout is active so that the courier partner can contact them when required.

Damaged, Leaking, or Tampered Shipments

If your shipment arrives damaged, leaking, opened, or visibly tampered with, please photograph the outer packaging and product before disposing of any packaging.

Please contact Sewari as soon as possible, preferably within 48 hours of delivery, with:

your order number;
photographs of the shipping package;
photographs of the affected product;
the shipping label; and
a brief description of the issue.

Eligible cases will be handled in accordance with our Return & Refund Policy.

Missing or Incorrect Products

If an item is missing from your shipment or you receive a product different from what you ordered, please contact us promptly with your order number and relevant photographs.

Once verified, we will arrange an appropriate replacement, reshipment, refund, or other resolution.

Delayed Shipments

Occasionally, orders may be delayed after dispatch because of courier or operational circumstances beyond our direct control.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment with the courier partner.

If delivery cannot be completed within a reasonable period, we will provide an appropriate resolution in accordance with applicable law.

Undelivered or Returned-to-Origin Orders

An order may be returned to Sewari if:

the delivery address is incorrect or incomplete;
the customer cannot be contacted;
delivery is repeatedly unsuccessful;
the customer refuses delivery; or
the courier is unable to service the destination.

If a prepaid order is returned to us, we will review the circumstances before processing any refund or re-dispatch.

Where the return occurred because of incorrect customer information, refusal of delivery, or another reason attributable to the customer, original shipping charges and reasonable return or re-dispatch costs may be deducted where permitted.

Where the failure occurred because of an error by Sewari or our logistics partner, the customer will not be charged additional shipping for an approved replacement or re-dispatch.