Refund policy

Return & Refund Policy

At Sewari, we take care to ensure that our products are packed securely and reach you in good condition. As we sell food and edible products, returns and exchanges are subject to certain restrictions for reasons of hygiene, safety, and product integrity.

Returns for Change of Mind

Due to the nature of our products, we do not accept returns or exchanges simply because you have changed your mind after the product has been ordered.

Once a food product has been ordered, we cannot accept it back for resale where its storage conditions, handling, seal integrity, or product safety can no longer be verified.

This does not affect your rights in cases where a product is damaged, defective, incorrect, tampered with, or materially different from what was ordered or described.

Damaged, Leaking, Tampered, Defective, or Incorrect Products

Please contact us if:

  • the product arrives damaged or leaking;

  • the seal or packaging is damaged or appears tampered with at the time of delivery;

  • you receive the wrong product;

  • an item is missing from your order;

  • the product is defective, spoiled, or otherwise unsuitable due to a product-quality issue; or

  • the product received is materially different from the product ordered or described on our website.

Please report such issues within 48 hours of delivery so that we can investigate and resolve the matter promptly.

To help us process your request, please provide:

  • your order number;

  • your name and contact details;

  • a description of the issue; and

  • clear photographs showing the product, packaging, shipping label, seal, and the issue being reported.

  • a short video showing the product, packaging, shipping label, seal, and the issue being reported.

Please retain the product and its original packaging until we confirm whether they are required for verification or collection.

Resolution

Once the issue has been reviewed and verified, Sewari may, as appropriate:

  • replace the affected product;

  • resend a missing or incorrect product;

  • issue a full or partial refund; or

  • provide another appropriate resolution agreed with you.

Where the issue is due to an error by Sewari or damage during delivery, the customer will not be required to bear the reasonable cost of an approved return or replacement.

Opened or Used Products

Opened or partially used products are generally not eligible for return solely because of personal preference, taste, aroma, texture, or change of mind.

However, if you believe an opened product has a genuine quality, safety, manufacturing, spoilage, or contamination issue, please contact us promptly. Such cases will be reviewed individually.

Order Cancellations

You may request cancellation of an order before it has been fulfilled or dispatched.

Once an order has been packed, fulfilled, handed over to the courier, or dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number.

If an eligible prepaid order is successfully cancelled before dispatch, the amount paid will be refunded to the original payment method.

Refunds

If a refund is approved, it will normally be processed to the original payment method used for the purchase.

After Sewari initiates the refund, the time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on your bank or payment service provider.

Where applicable, we aim to initiate approved refunds promptly after verification.

Failed or Undelivered Orders

If an order cannot be delivered because of an incorrect or incomplete address, repeated delivery failure, refusal to accept the shipment, or inability to contact the customer, additional shipping or re-dispatch charges may apply.

If an order is returned to us because of a courier or logistics issue that is not attributable to the customer, we will work with you to arrange an appropriate resolution.

Late Delivery

Delivery timelines shown on our website are estimates.

If your order is significantly delayed beyond the stated delivery schedule, please contact us so that we can investigate the shipment and provide an appropriate resolution in accordance with applicable law.

Refund of Shipping Charges

Original shipping charges are generally non-refundable where the order was delivered correctly and no product or fulfilment issue occurred.

Where a refund or replacement arises because Sewari supplied an incorrect, damaged, defective, or materially misdescribed product, applicable shipping costs will be handled by Sewari.

Products Purchased Outside Sewari's Website

This policy applies to purchases made directly through Sewari's official Shopify website.

Products purchased through Amazon or another marketplace are also subject to the return and refund rules of the platform through which the order was placed. Please initiate such requests through the relevant marketplace where required.

Contact Us

For cancellations, damaged products, incorrect items, quality concerns, or refund requests, please contact:

Sewari
A brand of Shree Maruti Herbal

Registered business address:
Plot No. 90, Industrial Estate, Falna, Pali, Rajasthan 306116, India

Email: shreemarutiherbal1@gmail.com

Please include your order number in all order-related communications.

Consumer Rights

Nothing in this policy is intended to restrict any rights or remedies available to consumers under applicable Indian consumer protection laws.

Where applicable law provides the customer with a right to return, replacement, refund, or other remedy, the applicable law will prevail over any inconsistent provision of this policy.

Last updated: 31 August 2026